Plain answers.
What is Mioryde?
A goods transport service. You book a vehicle in the Mioryde app to move goods within your city, and an independent, verified partner with that vehicle collects and delivers them. Mioryde is run by Miorigin Private Limited.
How do I book?
In the Mioryde Android app: set the pickup and drop, choose a vehicle, say what you are sending and add one to four photos of it, check the fare and confirm. The app is on Google Play for Android.
How is the fare worked out?
Each vehicle has a rate card for your city: a base fare, a charge for distance, and on some rate cards a charge for time. When demand is high a peak-demand line is added and shown by name. Very short trips are charged the minimum fare, coupons come off, and GST is added. You see every line before you confirm. Waiting beyond the free period, tolls, parking or a changed destination can add to it, as the Terms explain.
Which vehicle should I choose?
A two-wheeler for documents and small parcels up to 20 kg; an 8ft truck for furniture, appliances and shop stock up to 750 kg; a mini truck for house shifting, pallets and heavy loads up to 1.5 tonnes. The app asks what you are sending so the vehicle fits the load.
Where does Mioryde work?
Mioryde is built for all of India. Service areas are set up in 53 cities across 23 states, including Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata and Pune, and more are added as we expand. A booking in any of them is priced upfront. How quickly a partner accepts depends on how many partners have joined in that city, which grows as they are onboarded.
How do I know my goods reach the right person?
Each booking has two codes. The partner needs the pickup code from you to collect the goods, and the delivery code from the receiver to complete the drop. You can share a live tracking link with the receiver, and the photos you added at booking stay with the order.
How can I pay?
Online, from your Mioryde wallet, or in cash to the partner on delivery where that option is offered. Every completed trip gets a GST invoice.
Can I cancel?
Yes. Before a partner accepts, cancelling is free. After that a cancellation fee may apply, and the app shows it before you confirm the cancellation. The Cancellation and Refund Policy sets it out in full.
Do you provide GST invoices and E-way bills?
Every completed trip comes with a GST invoice, and you can add E-way bill details for consignments that need one. See the E-way Bill FAQ.
What can I not send?
Illegal goods, flammables, explosives, weapons, live animals, and perishables without proper packaging. The Prohibited Items page has the full list.
What if my goods are damaged?
Open the delivery in the app and choose Help to report it with a photo; a person reviews every claim. Cover is limited to the amount stated in the app at booking or the declared value, whichever is lower, so declare the value accurately.
How do I become a partner?
Partners sign up in the Mioryde Partner app with their phone number, add their vehicle and upload their documents. Our team checks them, and you can go on duty once they are approved. The partner page lists every document you will need.
Something missing? Write to us on the contact page.