Terms of Service

Mioryde is a technology platform that connects users who need goods moved within a city with independent driver partners who provide the transport. We are an intermediary and an e-commerce entity under Indian law.

Mioryde does not itself transport goods. Driver partners are independent contractors. They are not employees, agents or representatives of Mioryde, and no employment or agency relationship arises between them and you or between them and us.

• You must be at least 18 and legally able to enter a contract.
• Accounts are verified by a one-time code sent to your mobile number. Keep that number secure — anyone who receives your OTP can access your account, and you are responsible for bookings made through it.
• One person, one account. Registration details must be accurate and kept up to date.

The fare shown before you confirm is generated from the pickup and drop locations, the vehicle class, distance, estimated time and any demand-based multiplier in effect at that moment. It includes GST.

• The quoted fare is what you pay for the journey as booked. It is held for a short period and expires; if it expires you will be re-quoted before the booking is placed.
• Additional charges may apply where the journey changes after booking: extra stops, a changed destination, waiting beyond the free period, tolls, parking, or loading and unloading assistance where offered.
• Waiting charges begin after the free waiting period shown in the app at the time of booking, measured from the driver partner's arrival at the pickup point.

• You may pay online, from your Mioryde wallet balance, or in cash to the driver partner on delivery, where that option is offered.
• Wallet balance is a record of prepaid value for use on the platform. It is not a bank deposit, earns no interest, and is not transferable to another user.
• Where cash is collected on delivery, the driver partner collects it on our behalf and the obligation is discharged at that point.

Cancellation charges, refund timelines and the circumstances in which a fare is refunded in full are set out in full on the Cancellation & Refund Policy page, which forms part of these terms.

• Do not send anything on our Prohibited Items list. Doing so may result in the consignment being refused or handed to the authorities, and in your account being suspended.
• Pack goods adequately for road transport. Mioryde is not responsible for damage to inadequately packed items.
• Declare weight, contents and value accurately. Under-declaring value limits what can be claimed if something goes wrong.
• Provide statutory documents where required — including E-way bills for eligible consignments. See the E-way Bill FAQ.
• Treat driver partners with respect. Abuse, harassment or discrimination will result in permanent removal from the platform.

Delivery is completed when the driver partner hands the consignment to the recipient and the recipient provides the delivery code shown in the sender's app. That code is the proof of delivery. Sharing it before the goods are physically received defeats its purpose, and a delivery completed with a correctly supplied code is treated as delivered.

Mioryde's liability for loss of or damage to goods in transit is limited to the cover amount stated in the app at the time of booking, or the declared value of the goods, whichever is lower.

We are not liable for:

• Indirect, incidental or consequential loss, including loss of profit, business or opportunity.
• Damage arising from inadequate packing, inherent defect, or misdeclaration of the goods.
• Delay caused by traffic, weather, civil disturbance, act of government or other events outside our reasonable control.
• Items on the prohibited list, which are carried entirely at your risk if they are carried at all.

Nothing here limits liability that cannot be limited under Indian law, including under the Consumer Protection Act 2019.

We may suspend or close an account that breaches these terms, misuses the platform, attempts fraud, or endangers driver partners, other users or our staff. Where we do so, any wallet balance that is lawfully yours will be returned to you.

If something goes wrong, contact support@mioryde.com first — most issues are resolved there. If you are not satisfied, escalate to our Grievance Officer:

• Grievance Officer, Miorigin Private Limited
• support@mioryde.com
• We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules 2020.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at the registered office of Miorigin Private Limited. Nothing in this clause prevents you from approaching a consumer forum where the Consumer Protection Act 2019 gives you that right.

We may update these terms. Material changes will be notified in the app or by email before they take effect. Continuing to use Mioryde after that constitutes acceptance.

Questions about these terms: support@mioryde.com, or via the Contact page.