Privacy Policy

• Account data — name, mobile number, email and saved addresses.
• Trip data — pickup and drop-off locations, live location during a trip, fare and payment records, invoices.
• Driver partner KYC — identity, licence and vehicle registration documents, verified with authorised agencies.
• Device & usage data — app version, device identifiers, crash logs and analytics events.

To match bookings with driver partners, show live tracking, process payments, generate GST invoices, prevent fraud, provide support and improve the product. We send service messages (OTPs, trip updates) and, with your consent, promotional communications.

Trip details are shared between you and your assigned driver partner to complete the delivery. We share data with payment processors, KYC verification agencies and analytics providers under contract, and with authorities where required by law. We do not sell your personal data.

Data is retained as long as your account is active or as required by tax and transport regulations, then deleted or anonymised. Data in transit and at rest is encrypted, and access is restricted on a need-to-know basis.

The customer app reads your location only while you are choosing a pickup point or tracking a live delivery.

The partner app is different, and drivers are told so explicitly: it reports position continuously while a driver is on duty, including when the screen is off, because that is what allows work to be offered to the nearest partner and lets a customer watch their parcel move. Reporting stops the moment a driver goes off duty. It never runs when they are not working.

Drivers and delivery partners who apply to work with us are checked before they take deliveries, because they carry other people's property and visit their homes.

• What we collect. Your identity documents, driving licence and vehicle papers, and a police verification certificate that you obtain from the police and upload, with the date it expires. The app asks for your consent when you upload it.
• How it is used. A member of our team reads the certificate. A record on it does not by itself mean we decline you. If something needs a decision, it goes to a senior person who did not raise it, who decides on the facts: what the record is, how long ago it was, and whether it bears on the work. A person decides. Nothing is rejected automatically.
• If we cannot approve you. The app shows a short, neutral message that does not describe your record. You can ask for the decision to be looked at again within 30 days, and a different senior person will review it.
• Who can see it. Only the named staff who review it, and every time one of them opens it that is logged. It is not shown to customers, and is shared with others only where the law or the police require it.
• How long we keep it. If you are cleared, the details of the review are erased within one year. If we could not approve you, we keep a record of that decision, without the details, for up to three years for safety and in case of a legal claim, and then erase it. The certificate itself is removed when you delete your account.

Your rights over this data are the same as for everything else, set out in the next section.

Under the Digital Personal Data Protection Act 2023 you may ask us to:

• Tell you what personal data of yours we hold and who we have shared it with.
• Correct or complete inaccurate data.
• Erase data we no longer need for the purpose it was collected for, or that we are not required to keep by law.
• Withdraw consent for anything you consented to — as easily as you gave it. Withdrawing consent for service messages such as OTPs will prevent you from signing in.
• Nominate someone to exercise these rights on your behalf if you die or become incapacitated.

Use the in-app settings, or write to support@mioryde.com. We respond within 30 days.

Some data outlives an account deletion request because the law requires it — invoices and tax records in particular. We keep only what is required, for only as long as it is required.

Mioryde is not for under-18s. We do not knowingly collect data from children, and will delete any that reaches us.

For privacy complaints, or if you are unhappy with how a request under section 7 was handled:

• Grievance Officer, Miorigin Private Limited
• support@mioryde.com
• Acknowledged within 48 hours, resolved within 30 days.

General questions: Contact page or support@mioryde.com.